Returns & Exchanges

At Cart Tek, we want you to shop with confidence, which is why we offer a 30-day return policy on all unused and original-packaged merchandise. If you are not completely satisfied with your purchase, our team is dedicated to making the exchange or refund process as seamless as possible.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing